When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement, but no refund will be issued under any condition. We will not accept any returns without prior notification of the return and a valid receipt as proof of purchase. Any gift item shipped to you from www.wonderchef.com may be returned for a merchandise credit that can be used on a future www.wonderchef.com order. Shipping is non-refundable.
With reference to your concern, we would like to inform that we provide 100% replacement for major manufacturing defects highlighted to us within the warranty period as per company policy. However, no cash refund is allowed once the article is purchased.
How do I return a package?
For your convenience, the Return Form includes a Return Label that you may use when shipping the package back to us. Simply attach the label to the outside of your package and send the package via BlueDart or FedEx or insured parcel post.
If you no longer have your Return Form and cannot print a new one, please Contact Us via email us firstname.lastname@example.org or call us on +91 9152729455. Our Customer Service hours are Monday-Saturday 10 a.m. – 6 p.m. (Lunch break -1:30 PM to 2.00 PM)
In such cases, the order will be canceled and the refund will be initiated within 24-48 business hours after the cancellation request.
Once we receive the product(s) back and verify its packaging/condition, Post our examination we’ll refund your money within 24-48 business hours.
In the event where there are defects in the Product (attributable to, and accepted by Wonderchef after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she received the delivery of the Product
The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, intact, all packaging material undamaged and unused. Wonderchef reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
What do I do if my order is incomplete, incorrect or damaged?
Our Customer Service hours are Monday-Saturday 10 a.m. – 6 p.m.(Lunch break -1:30 PM to 2.00 PM)
If a product has been authorized for a return by www.wonderchef.in, the customer has 7 business days in which to make the return. A Return Number will be provided by www.wonderchef.in dependant on the damage or fault. Upon receiving this number the customer must return the product(s) within 7 days. No refund, store credit or replacement will be provided until the faulty or damaged product or products are received for evaluation by www.wonderchef.in.
If a product has been authorized for a return by www.wonderchef.in, you (the customer) must ensure the product or products are carefully wrapped and securely packaged to avoid any further possible damage. This must be accompanied with the purchase receipt. We advise you (the customer) to use a courier company that can provide you (the customer) with a tracking number for the return. The customer will be liable for the shipping cost involved when returning the product/products.
If a product has been authorized for a return by www.wonderchef.in, the product or products must be in the same condition in which you received them and the product or products must be unopened, not used.
NOTE: When the returned item has been received by www.wonderchef.com the product/products will be assessed and you will be notified of the next steps.